Shipping Policy

Last Updated: February 20, 2025

At Eric Emanuel, we are committed to delivering your orders safely, efficiently, and on time. This shipping policy provides detailed information about our shipping process, costs, timelines, and more.

1. Shipping Destinations

We proudly offer worldwide shipping, ensuring customers around the globe can enjoy our premium products. Whether you’re in the USA, UK, Europe, Asia, or any other region, we’ve got you covered.

If you’re unsure whether we ship to your location, please contact us at support@ericemanuels.org.

2. Shipping Methods & Costs

We offer flexible shipping options based on your preferred delivery speed. Shipping costs depend on the order value and selected method:

Shipping Method Estimated Delivery Time Cost for Orders Under $150 USD Cost for Orders Over $150 USD
Standard Shipping 02 to 15 business days $15 USD FREE
Express Shipping 1 to 07 business days $20 USD FREE

Important Notes:

  1. Business days exclude weekends and public holidays.
  2. Delivery times may vary based on location, customs, and courier processing.
  3. Free worldwide shipping applies automatically to orders over $150 USD.

3. Order Processing Time

Once your order is placed and payment is confirmed, we begin preparing your order for shipment.

  • Processing Time: 1 to 4 business days.
  • Orders placed on weekends or public holidays will be processed on the next business day.

You will receive an order confirmation email immediately after purchase and another shipping confirmation email with tracking details once your order is dispatched.

4. International Shipping & Customs

We ship worldwide, but international shipping may involve customs clearance. Here’s what you need to know:

  1. Customs Duties & Taxes: International customers may be subject to import duties, taxes, or fees, depending on their country’s policies. These charges are not included in the product or shipping price.
  2. Customs Delays: While we work with reliable carriers, customs processing can occasionally cause delays beyond our control.

To avoid surprises, we recommend checking your country’s customs policies before placing an order.

5. Order Tracking

Once your order is shipped, you will receive an email with a tracking number and a link to track your shipment.

To track your order:

  1. Visit our Order Tracking Page.
  2. Enter your tracking number to view real-time shipping updates.

If you don’t receive a tracking email within 4 business days, please contact us at support@ericemanuels.org.

6. Delivery Time & Potential Delays

While we strive for timely deliveries, some factors can occasionally cause delays:

  • Peak Seasons: High order volumes during holidays or sales.
  • Customs Clearance: International shipments may face customs inspections.
  • Weather Conditions: Severe weather can impact shipping routes.
  • Local Delivery Issues: Address errors, courier delays, or strikes.

If your order is delayed beyond the estimated delivery time, please contact us immediately for assistance.

7. Lost, Missing, or Stolen Packages

We ensure all packages are shipped with tracking to prevent issues, but in rare cases, problems can arise:

  • If the tracking shows ‘Delivered’ but you didn’t receive it:

    1. Check with neighbors or your building’s delivery area.
    2. Contact your local post office or courier.
    3. If unresolved, reach out to us within 7 days of the delivery date.

  • If your package is lost in transit:

    • We will work with the courier to investigate. If the package cannot be found, we will either resend the order or issue a full refund.

Please note: We are not responsible for stolen packages if the tracking confirms delivery to the correct address.

8. Returns, Exchanges, and Refunds

If you need to return or exchange an item, please refer to our Refund & Return Policy for detailed instructions.

9. Order Changes & Cancellations

To modify or cancel an order, please contact us within 24 hours of placing the order. After this window, orders are processed and cannot be changed.

❓ 10. Frequently Asked Questions (FAQs)

Q: Do you ship worldwide?
Yes, we ship to most countries worldwide.

Q: How long will my order take to arrive?
Standard shipping takes 02–15 business days, while express shipping takes 01–07 business days.

Q: Can I track my order?
Absolutely! You’ll receive a tracking number once your order is shipped.

Q: Will I pay customs fees?
International customers may face customs duties and taxes based on their country’s policies.

Q: What if my package is lost or damaged?
Contact us immediately. We’ll investigate and either resend the package or issue a refund.

11. Customer Support

Our 24/7 customer support team is always here to help you with shipping inquiries:

12. Policy Updates

We may update this shipping policy occasionally. Any changes will be posted here with the updated “Last Updated” date.

Thank you for choosing Eric Emanuel! We value your trust and are committed to delivering an exceptional shopping experience.