Shop Now & Enjoy Free Shipping on All Orders Over At Ericemanuels.org, we strive to provide high-quality clothing and ensure customer satisfaction. If you are not completely satisfied with your purchase, our refund and return policy makes it easy to exchange or return eligible items.
Return Eligibility
We accept returns and exchanges under the following conditions:
- If the product has a size issue, it can be returned or exchanged.
- If the product is damaged or defective, it is eligible for an exchange.
- If you have received the wrong item, it can be returned and replaced with the correct one.
Return Timeframe
- All return requests must be made within 20 days of receiving the product.
Refund Process
- Once your return is approved, the refund will be processed to your original payment method within 7 business days.
Exchange Policy
- Exchanges are allowed only if the product size is incorrect or the item is damaged.
- Customers can request an exchange for the same product in a different size or a replacement for a damaged item.
Non-Returnable Items
The following items are not eligible for return or exchange:
- Hats, Beanies, and Caps (For hygiene reasons)
- Any item that has been worn, washed, or altered
- Items that are returned without original packaging and tags
Return Shipping
- Customers are responsible for return shipping costs. A flat fee of $20 will be deducted from the refund amount.
Damaged or Wrong Items
- If you receive a damaged or incorrect product, please contact us immediately.
- We will cover the shipping cost for returning the incorrect item and send a replacement.
Processing Time
- Once we receive your return, it will be processed within 7 business days.
- You will receive an email notification once your refund or exchange has been processed.
Contact Information
For any return or refund inquiries, please reach out to us:
Email: support@ericemanuels.org
Contact Page: https://ericemanuels.org/contact-us/
Address:
OFFICE 6087
321-323 HIGH ROAD
CHADWELL HEATH
ESSEX, UNITED KINGDOM
RM6 6AX